SHIPPING & RETURNS
SHIPPING POLICY
At Zenvora, we are committed to delivering your orders quickly, safely, and efficiently. We partner with trusted suppliers and shipping carriers to ensure a smooth shopping experience for our customers worldwide.
Processing Time
Orders are typically processed within 1–3 business days after payment confirmation. During periods of high demand, processing times may be slightly extended.
Shipping Time
Estimated delivery times vary depending on the destination country and shipping carrier. Most orders are delivered within 5–15 business days. Please note that delivery times may occasionally be affected by customs procedures, holidays, or other circumstances beyond our control.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking information, allowing you to monitor the status of your delivery.
Shipping Costs
Shipping costs are calculated at checkout. We may offer free shipping promotions on selected products or during special promotional periods.
Incorrect Address Information
Customers are responsible for providing accurate shipping information. Zenvora is not responsible for delays or lost shipments resulting from incorrect or incomplete addresses provided at checkout.
RETURN & EXCHANGE POLICY
At Zenvora, customer satisfaction is our highest priority. If you are not completely satisfied with your purchase, we are here to help.
Return Eligibility
Customers may request a return or exchange within 30 days of receiving their order if the item is damaged, defective, or significantly different from the product description. To initiate a return request, please contact our customer support team with your order details.
Exchanges
If you receive a damaged or defective item, we will gladly offer a replacement or exchange at no additional cost. Exchange requests are subject to product availability.
Refund Policy
Once your return request has been reviewed and approved, refunds will be issued to the original payment method used during checkout. Processing times may vary depending on your payment provider and financial institution.
Non-Returnable Items
For hygiene and safety reasons, certain products may not be eligible for return unless they arrive damaged or defective. Personalized or custom-made items are also non-refundable.
Order Cancellations
Orders may be canceled within a limited period after purchase if they have not yet entered the processing or shipping stage.
Contact Information
If you have any questions regarding returns, exchanges, or refunds, please contact our customer support team through our website. We are committed to providing a fair and professional resolution for all customer inquiries.